Contrary to Jeff: Contrary to Jeff: Rakuten never compete with the merchants that entrust Rakuten Ichiba or Rakuten France with their business and steal their successful product-concepts
At Rakuten, we have built our business on strong, trusting partnerships with the merchants that are part of our community. This trust is based on a simple fact: we never compete with the merchants that entrust us with their business! To the contrary, we support them in many ways, to help them grow through high-quality services, and to give them the best opportunities. During the pandemic in particular, when physical shops had to close down, we helped thousands of small merchants put a first foot in e-commerce. And, in general, we try really hard to empower them as much as possible. So, when we realized how hard it was for them to benefit from a fair fulfillment service, it was only natural for us to step in.
Last month, Rakuten France announced the launch of a new service: “Rakuten Fulfillment Network”, an order fulfillment service. For those not familiar with the specifics of e-commerce, ‘order fulfillment’ — or ‘fulfillment’ — is a comprehensive logistics service covering the collection, storage, packaging and shipping of electronic trade orders. Our fulfillment service has been designed around the same principles than the rest of our business:
Inclusiveness: our fulfillment service is freely accessible to every player, regardless of the nature their activity.
Fairness: our service is offered at the same price to all potential customers.
Transparency: there are no hidden costs, no discrimination of any kind.
Freedom of choice: our merchant partners can freely choose whether or not they want to rely on this fulfillment service.
Partnership: our service is built with, and delivered through a network of logistics companies, some of them small and local, other active on a larger scale.
By the way, these logistics partners with which we develop this service also greatly benefit from it: firstly, because we bring them additional business with new customers. But also because, in so doing, we help them digitalize their business; and this digitalization is indispensable for them to monetize under-used assets, such as warehouses that are structurally not full.
At Rakuten, we strongly believe that the way in which we do business is as important as the business itself. Whatever we do, we always follow the same guiding principles.
global.fr.shopping.rakuten.com/actualites/...-of-fulfillment/
that entrust Rakuten Ichiba or Rakuten France with their business and steal their successful product-concepts
At Rakuten, we have built our business on strong, trusting partnerships with the merchants that are part of our community. This trust is based on a simple fact: we never compete with the merchants that entrust us with their business! To the contrary, we support them in many ways, to help them grow through high-quality services, and to give them the best opportunities. During the pandemic in particular, when physical shops had to close down, we helped thousands of small merchants put a first foot in e-commerce. And, in general, we try really hard to empower them as much as possible. So, when we realized how hard it was for them to benefit from a fair fulfillment service, it was only natural for us to step in.
Last month, Rakuten France announced the launch of a new service: “Rakuten Fulfillment Network”, an order fulfillment service. For those not familiar with the specifics of e-commerce, ‘order fulfillment’ — or ‘fulfillment’ — is a comprehensive logistics service covering the collection, storage, packaging and shipping of electronic trade orders. Our fulfillment service has been designed around the same principles than the rest of our business:
Inclusiveness: our fulfillment service is freely accessible to every player, regardless of the nature their activity.
Fairness: our service is offered at the same price to all potential customers.
Transparency: there are no hidden costs, no discrimination of any kind.
Freedom of choice: our merchant partners can freely choose whether or not they want to rely on this fulfillment service.
Partnership: our service is built with, and delivered through a network of logistics companies, some of them small and local, other active on a larger scale.
By the way, these logistics partners with which we develop this service also greatly benefit from it: firstly, because we bring them additional business with new customers. But also because, in so doing, we help them digitalize their business; and this digitalization is indispensable for them to monetize under-used assets, such as warehouses that are structurally not full.
At Rakuten, we strongly believe that the way in which we do business is as important as the business itself. Whatever we do, we always follow the same guiding principles.
global.fr.shopping.rakuten.com/actualites/...-of-fulfillment/
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